Clear terms, kindly held.

We send a confirmation request before every visit, and we need to hear back at least 24 hours ahead. Reply to the text, call us, or use the link in your booking email — whichever is easiest.

If we have not heard from you by then, we try once more, by phone and by text. If we still cannot reach you, the time goes to someone else waiting for it. Booking inside 24 hours? You are confirmed the moment you book.

A deposit is not an extra charge. It comes off the price of your treatment when you check out.

Booking more than one treatment in a single visit? You pay one deposit, the higher of the two.

If a treatment is not listed here, we will tell you at booking whether it takes a deposit, before you commit to anything.

Please give us 24 hours. Text us at (480) 903-4544, call, leave a voicemail, or move the appointment online. We go by when your message reaches us, not when we read it, so a text at 8 p.m. still counts.

• 24 hours or more: no charge. Your deposit moves to the new appointment, or we refund it to your card — your choice.
• Less than 24 hours: we keep the deposit. Rescheduling late is the same as canceling, because the room sits empty either way.
• Consultations and facials: no deposit and no charge. We only ask that you tell us.

If you arrive more than 15 minutes late, we may need to move you to another day. Your provider makes that call, and it is not about the clock: a treatment done in a hurry is not the treatment you booked.

If we do move you, your deposit comes with you. If it happens a second time within a year, we keep it.

Life happens. Everyone has one courtesy waiver in any twelve-month period — one missed or late-canceled appointment where we release the deposit and simply rebook you. You do not have to ask for it. If it applies to you, we will offer it.

After that, a second missed appointment in the same twelve months means we ask for a deposit on everything you book for the following year, including facials, peels and waxing. It still comes off the price of your treatment. Twelve months with nothing missed and everything goes back to normal.

Consultations are free, always. That does not change, whatever else has happened.

Please do not come in, and please do not think about the deposit. Tell us, and we move your appointment at no charge, without using your courtesy waiver:

• a fever, or any active illness
• a cold sore, a rash, or a skin infection near the area we would be treating
• recent sun on skin we would be treating
• a recent vaccination, or recent dental work
• pregnancy or breastfeeding
• a new medication
• anything else you think we should know about before your visit

Whether any of these actually changes your appointment is a conversation for your provider rather than something you need to work out on your own. When you are not sure, call us and we will talk it through.

The same goes for a medical emergency or a death in the family. We will not ask you for proof. Just tell us.

If your provider is out, a device is down, or we have to close, we call you. Your deposit is refunded in full or moved to the new time, whichever you prefer, and we get you back on the schedule as soon as we can. Nothing counts against you.

Call or text us at (480) 903-4544, or email info@eclatazmedspa.com. We would rather talk it through than leave you wondering.

This policy applies to appointments booked on or after the date above.